Anderson's Prom

Customer Care Topics
• How to Order • Open Accounts • Terms • Delivery • Returns • Imprinted Items • Customer Service • Fewer than Minimum Orders • In-House Rush Production • Pricing and Information • Shipping Charges • Logos • Artwork Guidelines • Artwork Designs

HOW TO ORDER (Top of Page)

ONLINE
Shop online for 24 hour convenience in selecting your prom favors, invitations, decorations and accessories. Place your selections in the shopping basket and continue shopping until you are ready to checkout. When you are ready to checkout, simply complete the billing information and submit your order.

BY MAIL
Complete the proper order form(s) found in our catalog. Be sure to include an 8 1/2" x 11" sheet of paper showing design, layout, etc for any custom art for imprinted favors. Have the order authorized by your principal or faculty advisor. If a check accompanies your order, we will pay all ground transportation charges within the continental United States (does not apply to Alaska and Hawaii).

BY PHONE
Complete the proper order form(s) found in our catalog and have them ready when you call in your order. To avoid duplicate orders, DO NOT MAIL THE FORM IF YOU PHONE IN YOUR ORDER. If your school requires that a purchase order be sent for phone orders, the purchase order must be marked in large, bold letters CONFIRMATION OF PHONE ORDER--DO NOT DUPLICATE. Phone orders placed by students must be authorized by the principal or a faculty member at the time the order is placed.

Telephone: 800-328-9640

Hours: 7:00 a.m. to 7:00 p.m. Monday through Friday CST
Saturday Service: September 6, 2008 through October 4, 2008
9:00 a.m. to 1:00 p.m. CST

BY FAX
Complete the proper order form(s) found in our catalog. To avoid duplication, DO NOT MAIL IN THE FORM IF YOU FAX YOUR ORDER. Fax: 651-426-2978

*PLEASE NOTE
For an original design, please e-mail your artwork to artroom@zgate.com after you have placed your order. Please be sure to place your 7-digit order number in the subject line. There is a $15 charge for an original design..

OPEN ACCOUNTS (Top of Page)

We will ship open account to any school providing the order is signed by the principal or faculty advisor. Visa, MasterCard, Discover, and American Express are accepted.

TERMS(Top of Page)
Payment is due 30 days from the date of invoice. A finance charge of 1.5% per month (18% annual rate) will be added to past due balances. Credit balances not claimed or used within 90 days of invoicing become the property of Anderson’s.

DELIVERY(Top of Page)
All merchandise should be opened and inspected as soon as it arrives. Any items that have been damaged in shipping should be reported immediately to Customer Service (toll free): 1-800-328-9650.

RETURNS(Top of Page)
Merchandise must be returned within 30 days of receipt of order with a Return Authorization Number. Only unused and unopened merchandise with its original packaging and accessories will be accepted. All returns are subject to a minimum 15% restocking fee, therefore we encourage you to estimate your needs as closely as possible. Due to health concerns, costumes, headwear, and food items cannot be returned. Other non-returnable items include; glow products, seasonal and/or dated items after the event date. All closeout sales are final and cannot be returned. Imprinted items are non-returnable. This Return Policy is subject to change without notice. Click here to email us for a return authorization number.

IMPRINTED ITEMS (Top of Page)

Be sure to provide the exact date of your event when ordering. Allow specified production time plus shipping time. Cancellations or changes on all imprinted orders cannot be accepted once production has begun.

CUSTOMER SERVICE (Top of Page)

Please call our customer service department toll free at 1-800-328-9650 with any questions you may have regarding the products featured in our catalog or on this website.

FEWER THAN MINIMUM ORDERS (Top of Page)

If you need a quantity that is fewer than the minimum noted, please contact us. In many cases (but not all), we can imprint fewer than the minimum specified. There will be a charge for this service.

IN-HOUSE RUSH PRODUCTION (Top of Page)

Rush production charges are as follows:

Imprinted Items: 1st line item: $50.00. Each additional line item: $10.00.
Un-imprinted Items: Please call us at 1-800-328-9650 for a quote.

PRICING AND INFORMATION (Top of Page)

The prices stated in our catalog and on our website are effective from January 1 to December 31 of the current year. Merchandise ordered from outdated catalogs will be invoiced at current prices. We make every effort to ensure that all information in the catalog and on this website is correct at the time of publication. Occasionally, however, a typographical error may occur. While we try to portray our merchandise as accurately as possible, colors may vary slightly due to the printing process.

SHIPPING CHARGES(Top of Page)
Orders are shipped via UPS ground service whenever possible; large orders may be sent by truck. UPS can reach most delivery points in the 48 adjoining US states within one to two weeks; truck shipments may take two to three weeks. If your order must be sent via air to meet your event date, you will be billed on the invoice. Due to the heavy and bulky nature of our themes and kits, there will be an additional shipping charge equal to 5% of the total price of the theme or kit.

Shipping includes order handling and packaging charges, in addition to postal fees. We reserve the right to change carriers at any time. The following charges are for ground shipments within the continental United States. Shipments outside this area will be billed on the invoice:

LOGOS (Top of Page)

The display of any design or logo in our catalog or this website is for demonstration purposes only and does not indicate or imply that any such design or logo may be reproduced without the authorization of the owner of any trademark, copyright or other right in such design or logo.

The submission of any order constitutes a representation and warranty by the individual or entity submitting the order that such individual or entity is the owner of all trademarks or copyrighted material contained therein or has obtained any required consents or authorizations from the owner(s) to print such material.